Scheduling Team Leader

Our client is a well-established business that provide an engineer service to their clients, due to growth they require scheduling/planning team leader to join their team.  The role will require booking planned works in 6 months in advance and ad hoc maintenance, repair and installation visits, the planning coordinator is also responsible for route planning, booking hotel accommodation. 

• Customer order logging onto CRM
• Lead the team and implement a robust process for scheduling
• Coordinate the most cost effective planning & scheduling and train the team to focus on this
• Handle customer queries/requests
• Respond to inbound & make outbound calls
• Schedule reactive & planned works to meet customer SLA’s
• Check engineer reports and process on to internal team to payment
• Excellent customer service skills
• Build relationships with clients and engineers