Customer Records Administrator/Underwriter
Wetherby, £24,000 - £36,000 PermanentPyramid8 are working with our client based in Wetherby. Our client is a well-established business, who specialise in Financial Service.
Due to headcount increase our client is now looking to recruit a Customer Records Administrator/Underwriter.
Our client offers outstanding customer support through various channels, including email, phone, and postal services, all supported by our state-of-the-art customer record management systems.
It's important to note that this role is NOT a sales position and does not entail face-to-face interactions with customers.
Working Hours: Monday to Friday 8:45 am - 5:15 pm, and 9:00 am to 1:00 pm, 4 Saturdays per annum on a rota basis.
Key responsibilities:
- Communicate with customers via phone, email, and post.
- Perform administrative tasks related processing Renewals, New Business, Mid Term Adjustments, and dealing with general cover related customer queries.
- Communicate with insurers, RICS surveyors, Loss Adjustors.
- Handle and respond to product queries from clients efficiently and accurately.
- Collaborate within a team to provide the necessary support to our valued customers.
Key skills
- Essential experience in property-related insurance, in either underwriting, policy administration or claims.
- Confident communication skills, both written and verbal.
- Previous office-based, customer focused experience is essential.
- A positive attitude and ability to provide clear information to customers over the telephone. Proficiency in navigating IT systems for administration tasks.
- Excellent attention to detail.
- Strong organisational skills. Strong customer service skills
Benefits
- Excellent base salary
- Pension
- Generous Holiday entitlement
- On-site parking
If you feel you have the relevant attributes for this role, please forward your up-to-date CV for consideration.